Alice Hunsberger on Policy, Operations and Building a Successful Career in Trust & Safety
Maintaining trust and safety online is a delicate balancing act.
What responsibility do platforms have to support their content moderators? What does it mean to be an ethical BPO? How can platforms promote user safety both on and offline?
In today’s episode of Click to Trust, Alice Hunsberger, VP of Trust and Safety at Partner Hero, dives deep into the evolving landscape of ethical content moderation and the often-overlooked challenges faced by content moderators and trust and safety professionals. From her early experiences on dating platforms like OkCupid and Grindr to leading trust and safety at PartnerHero, Alice shares valuable insights on balancing privacy, safety, and user expression on digital platforms.
In this episode, you’ll learn:
- The Importance of Ethical Content Moderation: Alice discusses how treating content moderators fairly and providing them with proper wellness programs and opportunities is key to maintaining a healthy ecosystem.
- Balancing Privacy, Safety, and Expression: Trust and safety professionals face tough decisions when trying to safeguard users while also promoting privacy and freedom of expression.
- The Role of Platforms in Supporting BPOs: Discover how platforms can enhance relationships with BPOs by being more proactive and advocating for improved support and communication.
Jump into the conversation:
- (00:00) Introducing Alice Hunsberger
- (01:04) Alice’s background in trust and safety across various platforms
- (06:34) What ethical content moderation looks like in practice
- (09:43) How platforms can support their trust and safety teams better
- (15:20) The unique challenges of moderating dating platforms
- (23:55) Balancing privacy, safety, and freedom of expression on digital platforms
- (36:08) The impact of poorly supported BPOs on trust and safety outcomes
- (42:00) The importance of providing safety options and tooling for users